Each year, the Malcolm Baldrige National Quality Award for Performance Excellence is presented to a small handful of organizations who have proven themselves worthy by being consistently superior on seven criteria for overall performance excellence.  The seven criteria include:  Leadership Strategic Planning Customer and Market Focus Measurement, Analysis and Knowledge Management Workforce Focus Process Management Business Results Award winners must share detailed information [...] Read More

With every New Year, business leaders take a hard look at their situations and say to themselves, “This year – we’re going to be better, we’re going to change and do things differently…” So, they make a series of New Years resolutions and attempt to set a new course. And what happens? 53 percent of businesses do [...] Read More

As we get ready to begin the new year, it’s a good time to consider setting some resolutions for your business. Consider the following: Resolve to create a profile of your ideal customer and stick to it. Figure out who you can best serve and use this understanding as a guide for determining who to work with [...] Read More

Bud Bilanich, good friend over at The Common Sense Guy, offers his classic post, “Year-End Questions for Leaders.” All of the questions are spot on, but I’ve selected a few from Bud’s list that I think are critical for every CEO, president, and business owner to consider: Have I communicated a clear and compelling vision for the part [...] Read More

Kevin Eikenberry offers the following suggestionsto keep the focus and results high as the bells ring louder and the shopping days disappear. Rather than avoiding the challenges or denying the distractions the season offers, ESCAPE the problems by applying the suggestions below. Expect good results. Share spirit. Celebrate! Acknowledge the challenges and distractions. Present positive anticipation for the New Year. Engage outside [...] Read More

Kenneth Dodd, a marketing consultant and contributor for The California North County Times, offers his views on “A New Resolution For Better Plan Execution.” His premise: Every year, we gather our thoughts and consider resolutions for the coming year. No matter the goal, it requires us to formulate a strategy that is intended to help us to achieve [...] Read More

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What if… …you are already good (perhaps even great!) at delivering customer excellence (e.g. quality, price, reliability, taste, options, speed)…but you also recognize the need to work on business excellence (e.g. profitability, growth, execution, predictability, satisfying stakeholders, making the business last)? …an organization invested over 200 man-years and $25 million researching what separates “average” businesses from those [...] Read More

According to a recent SmartPulse poll, leaders rated time management as the #1 priority for themselves in 2011, with fitness being a close second. Mike Figliuolo, managing director of ThoughtLeaders and author of SmartBrief on Leadership’s weekly SmartPulse polls offers this insight:  “Improving your time management skills barely beat out improving your physical health. The two are [...] Read More